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Insurers urged to step up anti-fraud efforts     © Thompson’s World Insurance News 2010. No reproduction without written consent.     The biggest obstacles in suppressing fraud or limiting its impact on the insurance industry are in identifying it and finding trained resources to investigate it.     “As it stands now, fraud is identified in most claims departments by less than 10% of your workforce,” Economical Insurance Group investigative services unit corporate technical analyst Dan Little said.     He was speaking during the 43rd annual joint conference held by the Canadian Insurance Claims Managers Association/Canadian Insurance Adjusters Association Ontario Chapter in Toronto.     “In my experience, it is usually the same adjusters notifying our Investigative Services Unit about incidents where fraud is present,” Mr. Little said.     “We ask ourselves, ‘What are the other 90% doing?’”     He said if companies are lucky, 10% of their adjusters will identify and report potential fraud cases.     “If 10% of your adjusters in your claims operation are motivated to identify fraud, but nothing is done with those files, I can guarantee that the identification of fraud by the original 10% of your adjusters will decline.”     Much more from the conference, including future plans for adjusters and a suggested code of ethics in our February 8, 2010 edition. If you are not a regular reader, click on Subscribe on the left hand side of the page to get it every week.        Thompson’s World Insurance News P.O. Box 1027,  Waterloo, Ontario,  Canada  N2J 4S1 Tel: 519-579-2500 Fax: 519-745-7321 mpub@sympatico.ca THOMPSON’S WORLD INSURANCE NEWS , Canada’s only independent weekly for p&c insurance professionals, has been the industry’s most trusted news source since 1988.