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Report explores technological needs of brokers & agents     (Copyright Thompson’s World Insurance News)     Independent agents and brokers report significant differences     between their technological needs and what carriers currently offer.     A recent survey by Deep Customer Connections asked agents and     brokers about p&c carrier technology.     In the resulting report, ‘In Their Own Words,’ agents and     brokers say they are frustrated by many technology issues that cost     them significant time in tasks — often clerical and repetitive in     nature — and diminish their capacity to sell and service business.     “Our aim is to strengthen the carrier-independent agent distribution     channel,” Deep Customer Connections president Nort Salz     said. “Gathering this kind of information helps carriers better     understand what they should invest in to make it easier for their     agents to place business with them.”     The more than 400 brokers and agents in Canada and the U.S.     surveyed identified and ranked the importance of specific technology     functionalities they want to see provided by carriers that are not     currently offered.     What agents want most in carrier technology is ease of use,     including ready access and reliability of performance.     “The system needs to work the way they work,” the firm said in     the report.     More in our April 5, 2010 edition        Thompson’s World Insurance News P.O. Box 1027,  Waterloo, Ontario,  Canada  N2J 4S1 Tel: 519-579-2500 Fax: 519-745-7321 mpub@sympatico.ca THOMPSON’S WORLD INSURANCE NEWS , Canada’s only independent weekly for p&c insurance professionals, has been the industry’s most trusted news source since 1988.